To activate TU Wallet, download the app and register with your email, password, and phone number. Then, verify your identity through Bit2Me's KYC process. This process can take between 24 and 48 hours.
You will need to provide your full name, email address, postal address, date of birth, phone number, identity document (country, type, and number), photos of the document, and a selfie.
Yes, it is necessary to validate both your email and phone number during the registration process to ensure the authenticity of the account and comply with regulations.
Contact us through the form in the "Contact Us" section and provide details about the issue.
Make sure to take the photo in a well-lit area and ensure that the document is clearly visible and in focus.
You need a minimum balance of €10 to withdraw it. Load the minimum balance, withdraw it, and then close the account.
Go to "Exchange Balance" on the main screen, select "EUR" as the source and the desired cryptocurrency as the destination. Review and confirm the transaction.
Currently, you can trade with Bitcoin, Cardano, Ethereum, Solana, USDC, and USDT. Is there anything else you would like to know?
On the main screen, select "Exchange Balance", choose "EUR" as the source, and the cryptocurrency you wish to acquire. Confirm the transaction. Is there anything else you would like to know?
You can see the final value on the summary screen; previous values are indicative and may vary. Is there anything else you would like to know?
Yes, in the balance section, you will find the public address of the pocket to receive cryptocurrencies from other wallets. Is there anything else you would like to know?
Yes, you can convert your cryptocurrencies to euros and withdraw them to your bank account. Remember that you can only deposit and withdraw money to accounts where the account holder is the same as the TU Wallet account holder. Is there anything else you would like to know?
You can load your balance via bank transfer without a fee or with a card, which incurs a fee. Go to the "Load Balance" section and choose your preferred method. Is there anything else you would like to know?
You can withdraw your euro balance to your bank account. This operation does not incur a fee from Bit2Me, but your bank might apply some charges. Is there anything else you would like to know?
Yes, you can load funds in euros from any bank account or credit/debit card. Make sure it is in your name and follow the instructions in the "Load funds" section of the app.
If the deposit does not show up in the app, contact the support team at soporte@tu.com. They will review your case to help resolve the issue as soon as possible.
Yes, you can send crypto to other TU Wallet users using only their phone number, as long as it is registered in the app. This transfer has no cost or fee.
You can make online purchases with your digital card as long as you have completed the full verification process with Bit2Me. Once verified, you can use your digital card for online transactions.
Currently, you can make purchases at any site that accepts digital payments using the TU Wallet virtual card, without any fees.
Currently, TU Wallet shows a summary of each transaction to simplify the view. However, we are working on improving this functionality and will offer more detailed transaction information in future updates.
Bit2Me applies a fee of approximately 0.95% on cryptocurrency exchange operations. Additionally, the exchange rate includes a spread that protects the user from market fluctuations and can reach up to 1%.
Currently, the TU Wallet card does not offer cashback, as we do not operate with Bit2Mes B2M coin. We are working on improving this experience to offer more benefits in the future.
Bit2Me needs to verify your identity, and this process is carried out solely to comply with regulations on the prevention of money laundering and terrorist financing. This verification will give you full access to Wallet functionalities and may take up to 24-48 hours for approval.
The identity verification process can take between 24 and 48 hours. This time may vary depending on the volume of requests at Bit2Me.
If you experience any error, do not hesitate to contact us through the "Contact Us" section. Our team is constantly working to improve the app and resolve any issues as quickly as possible.
You can find all the information on security and data protection regulations at https://wallet.tu.com/en/advertising.
TU Wallet cannot provide personalised investment advice. However, you can find information on our website about the benefits and risks of investing in cryptocurrencies.
The cryptocurrency service is provided by Bit2Me (Bitcoinforme SL), the first exchange registered with the Bank of Spain with number D592. Registration in this registry does not imply any approval or verification of the activity carried out by providers of virtual currency exchange services for fiat currency and electronic wallet custody by the Bank of Spain.
Wallet Custodian
Bit2Me takes care of maintaining and securing your digital assets for protecting your funds safely, avoiding exposure to potential online threats.
Level of infrastructure
Wallet is secured by Telefónica and Bit2Me engineers, protecting your communications and data, constant monitoring, multi-signature cold and hot wallet policy with decentralised governance protected in triple perimeter security vaults.
If you have any questions regarding the services offered by Bit2me within TU Wallet you can find more information in the support section:
if you have any questions or queries, please contact us at soporte@tu.com.